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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
How long will it take for my order to arrive?
With express shipping, you should expect the delivery in 1-3 working days; however, with standard shipping it will be 2-6 working days post dispatch.
How much am I going to be charged for shipping?
Standard shipping within Australia is free for orders of more than $49. Shipping for less expensive orders is decided at the time of checkout.
What if the order status says delivered but I do not have the order?
A courier marking your order as "Delivered" disallows you for a refund. You might want to try contacting the courier for more help.
Are delivery times guaranteed?
Delivery timeframes are only estimates and external factors may cause delays without guarantee. Shipping times start after dispatch and production or processing time are not included.
What if I provide a wrong address for shipping?
It is the customer who has to make sure the information about the address is accurate. Incorrect address may lead to a delay, return, or extra charge for re-shipping.
Payment Information
What payment methods do you accept?
We offer a variety of secure payment options for our customers. We accept credit cards, debit cards, and other supported online payment options.
Is it safe to make payments on your website?
Yes, it is completely safe to make payments on Quick Case. We use secure and trusted payment gateways for making payments.
What should I do if my payment fails?
If your payment fails, you can try making the payment again through a different payment method. You can also try contacting your bank.
Do you offer Cash on Delivery (COD)?
No, we do not offer the option for Cash on Delivery (COD). We require all the payments to be done through the online payment options.
What should I do if my payment is deducted but the order is not confirmed?
If your payment is deducted by us but the order is not confirmed by us, the money will be automatically refunded to your account within a few business days.
Return & Exchange
Can I cancel or modify my order?
You can only change or cancel your order before it is processed. After production begins, adjustments become nearly impossible.
Do you offer refunds for damaged or faulty products?
Yes, we provide a 30-day guarantee for items that arrive damaged, faulty, or affected by manufacturing or shipping issues.
What is not covered under the returns policy?
We do not cover mistakes in customer-submitted designs, damage from misuse, or normal wear and tear.
Is there a time limit to request a refund or replacement?
Yes, all claims must be submitted within 30 days of delivery. After this period, no request gets accepted.
What happens if my return claim is approved?
If approved, we will offer either a replacement product or a refund to your original payment method.